Website usage Terms and Conditions

About Us

Daniel Sandler Limited is completely dedicated to your absolute satisfaction. If you have any suggestions or comments please email us at orders@danielsandler.com

Daniel Sandler website is owned and operated by Daniel Sandler Limited, registered office: Suite 3B2, Northside House, Mount Pleasant. London EN4 9EB, UK. (Daniel Sandler Limited is registered in England with company number 05350055). Head office address: 1 Horse Guards Avenue, London SW1A 2HU

These Terms and Conditions govern your use of Daniel Sandler Limited website (“www.danielsandler.com”). Please read them carefully. If you do not agree to these Terms and Conditions, please do not register for or use Daniel Sandler Limited website. By using Daniel Sandler Limited website you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights

Contact us

The best way to contact us is via email at: orders@danielsandler.com. Before you do, save time by checking our frequently asked questions in case you find the information you need there.

Or send any correspondence to:
Customer Services
Daniel Sandler Limited
Unit 5, Number 3
St Leonards Road
Park Royal
LONDON
NW10 6SX
United Kingdom

Don’t forget to tell your friends about us!

Accuracy of content

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered including VAT at the current rate and delivery charges as set out in the delivery options section of this website.

We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith.

All images of products on this site are purely for graphical representation only. Whilst every effort is made to ensure the accuracy of the information, we accept no responsibility for inaccurate images of products or images differing from actual products received.

Placing an order

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Add to Bag" or "Proceed to Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please note that a credit or debit card is required at this stage.

When ordering from our sample service, you will receive a ONLY 1ML of product in a 3ml bottle - the bottle will NOT be full.

Ordering errors

You are able to correct errors on your order up to the point at which you click on “submit order” on the final page of our ordering process.

Can I cancel my order?

Yes of course you have the right to cancel your order before despatch, however we do try to process orders for same-day dispatch so you will need to be quick about it. If you are too late, and your order has already been dispatched you can of course return it to us for a refund. Please contact us as soon as possible on  0844 571 0118 or email orders@danielsandler.com

Acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.

If an item is out of stock, the website will not let you order this item. Our acceptance of your order will take place upon payment for the product(s) ordered. If you require any information concerning your order please email us at orders@danielsandler.com quoting your order number. We reserve the right not to accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please remember that once we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Payment

The price of our products is as shown on our website. The total price, including delivery, will be shown at the ‘checkout’ prior to submitting your final order. If, by mistake, we have under-priced a product, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund any sum paid by you.

All our prices are in UK pounds. We accept all major credit cards. Payment will be debited and cleared from your account at the point at which your order is dispatched.

Credit Card Security

Credit Card Payments are handled externally and you may choose between Barclaycard CPI or Paypal.

DanielSandler.com is PCI compliant.

Your credit card company may also carry out security checks to confirm that your order is genuine. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Daniel Sandler Ltd, we will not be liable for any delay or non-delivery of merchandise. Risk in the merchandise transfers to you upon delivery.

All orders are subject to our own security and verification procedures. Daniel Sandler Ltd reserves the right to withhold any order that has failed to be verified.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes: your name, address, phone number, and e-mail address.

We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

We may use technology to facilitate in your use of the site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to make it easier for you to access and log-onto the website, unless you modify your browser settings.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Availability

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We do not hold back orders for unavailable merchandise and we will inform you as soon as possible if the goods you have ordered are not available. All offers and promotions are available while stocks last. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or credit any sum paid by you.

There will be some times when your access to Daniel Sandler Limited website is restricted to allow for repairs, maintenance or improvements. If you find a fault, please let us know by contacting orders@danielsandler.com

Delivery

Orders placed after 2pm on a Friday will be shipped the following Monday, or in the case of a bank holiday Monday, despatch will be on the Tuesday. (Please see Christmas 2013 shipping information below)

Should you require a faster delivery service you may select alternative delivery options at "checkout" prior to confirming your order.

Packing and Delivery charges are:

  • UK First Class recorded delivery £3.95 (3-7 working days)
  • Free UK delivery - First Class recorded delivery (3-7 working days) on orders where goods are to the value of £24.00 or more (including VAT but excluding delivery charges)
  • UK Courier Delivery (Guaranteed next WORKING day) £7.50 Only available when ordering before 2pm Monday-Thursday. NB deliveries are NOT made at weekends, or on National or Bank Holidays.

All UK orders are RECORDED and this delivery service requires a signature so please specify an address where someone will be able to sign for your parcel.

We also deliver internationally as follows:

  • Standard Delivery £9.50 (6-28 working days) - Belgium, Denmark, France, Germany, Greenland, Hong Kong, Ireland, Luxembourg, Netherlands Austria, Czech Republic, Finland, Norway, Iceland, Israel, Italy, Liechtenstein, Monaco, Norway, Poland, Portugal, Spain, Sweden, Switzerland
  • Standard Air Mail £12.95 (6-28 working days) - Zone 2 USA, Canada, Brazil, Australia & New Zealand (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Russia, Singapore, Slovakia, Slovenia, Thailand, Turkey, Ukraine
  • Faster Courier Delivery £25.00 (3-8 working days) - USA, Canada, Brazil, Australia, New Zealand Belgium, Denmark, France, Germany, Greenland, Hong Kong, Ireland, Luxembourg, Netherlands Austria, Czech Republic, Finland, Norway, Iceland, Israel, Italy, Liechtenstein, Monaco, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland,) Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Russia, Slovakia, Slovenia, Thailand, Turkey, Ukraine

Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but if we cannot do so we will inform you as soon as possible and you will be entitled to cancel the order. If you do so we will refund or re-credit any sum paid by you. We shall not be liable for loss occasioned by any reasonable or unavoidable delay.

Returns Policy

We offer a refund on any faulty products.

You have the right to cancel your order within 7 working days of receipt of the goods if you send us a notice of cancellation in writing (email, fax or post) and return the goods to us in their original, unopened and unused condition, any free gift included with purchse must be returned in order for the refund to be processed.

You must return the products to us at the time of cancellation and we will credit your credit/debit card with the price of the products within 14 days after we have received the notice of cancellation. We will notify you by email once your refund has been processed. We regret we cannot refund any packing and postage costs.

All refunds will be made to the original payment card used.

To return an item to us, please use the returns form that was included in the documentation you received with your order. Please include your details including your name, email address, the order number and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. You should return products to Freepost RSUZ-JKEY-GLGX, Hammer Holdings Warehouse, Unit 5, 3 St Leonards Road, London NW10 6SX, UK enclosing the returns form. Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) using the pre-printed shipping label supplied with your order documentation. For further information and assistance please contact orders@danielsandler.com

If you return a complete order for a refund which has included a free gift, the gift must be returned in order for the original invoiced amount to be refunded.

Please obtain proof of postage when returning products.

Complaints

We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed via the email link orders@danielsandler.com. Please include full contact details in addition to your e-mail address together with an order number where appropriate.

Copyright and Trade Marks

All content of this site, including text, videos, images, source codes, logos, icons and photos and all other material, is the property of Daniel Sandler Ltd or its content providers and is protected by copyright, trademarks, database and other intellectual property rights.

The site is for personal use only and users may not exploit any part of the content in any way without the written permission of the copyright owner. All rights reserved.

Permission is granted to print and electronically copy portions of Daniel Sandler Limited site for the sole purpose of placing an order with Daniel Sandler Limited or using this website as a shopping resource. Any other use of this website and its materials, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Daniel Sandler Ltd, is strictly prohibited. Daniel Sandler Limited does not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on Daniel Sandler Limited belongs to their respective owners.

Data Protection and Registration

We have registered under the Data Protection Act 1998 Z2916259 and are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

In order to make a purchase through Daniel Sandler Limited website or to use some of the services or features made available to you on our website you will be required to register. When you register with Daniel Sandler Limited you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us promptly of any changes to the information that you provided when registering as a Daniel Sandler member by updating your personal details in the Daniel Sandler members’ area. We may change registration requirements from time to time.

When you register to use Daniel Sandler Limited we will ask you for a password. You must keep this password confidential and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you think anyone else has your password, please let us know so that we can cancel it.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service. When you make a purchase from our website, we collect certain personal information from you – for example and not limited to, your name, email address, payment address and details. All such information is held on our secure servers.

We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree. We will never collect sensitive information about you without your explicit consent.

Please note that we will never email you to request your payment details. Should you receive any suspicious emails from Daniel Sandler Limited please forward them to info@danielsandler.com for investigation.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you are under 18, we require that you inform a parent or guardian about Daniel Sandler Ltd’s privacy policy as well as requiring their consent to the privacy policy before ordering on line.

If we intend to transfer your information outside the EU (European Union) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. By visiting The Daniel Sandler Ltd web site, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Competitions

In order to be entered into any of our online competitions all entries must adhere to the house competition rules. Entries will only be accepted if the competition requirements have been filled out. Entry requirements will change depending on the competition but usually we will expect entrants to provide an answer to a question, their name, and email address. All competition entrants will automatically be added to the danielsandler.com newsletter mailing list, by entering the competition all entrants agree to this and have the option of opting out via the opt-out button on the first email sent to them. Winners will be picked either according to the individual competition rules or at random. Prizes will only contain what is listed in the competition description and nothing else. In the case where danielsandler.com are no longer able to provide the prize, the winner will be provided with an item that matches the value of the original prize. Travel costs of prizes will only be provided if declared in the competition’s description.

Competitions held on 3rd party sites such as Twitter - entries via mechanical means such as "Auto Tweet" will be disqualified.

Discount Codes

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

These T&Cs relate to all Daniel Sandler Ltd promotions, competitions and discount codes (unless otherwise stated).

  • The code must be applied at checkout after the purchaser has registered or logged in to their account
  • Only one promotion code or offer can be used per order (the concealer brush or any other GWP will automatically be removed if you use a promotion code)
  • Maximum pre-discount spend limit of £500 applies per order
  • Maximum 20% discount off products only
  • A promotion code can't be used after an order has been placed
  • The discount code cannot be exchanged for cash or refund.

General

Daniel Sandler Limited may withdraw any part of the website, or may refuse you access to the web site at any time if we consider it necessary. We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England (or any other part of the UK were you reside). Any contracts between you and us are concluded in English.

The purchase of merchandise through Daniel Sandler Limited website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.