DELIVERY

    Delayed delivery/ delivery changes

    There are many severe delays affecting all mail services to and from most countries around the world.

    Delivery to UK: The Royal Mail have stated that parcel deliveries will be severely delayed as they are working with skeleton staff due to the Covid-19 virus, unfortunately they have shut their customer service department so we are not able get information about delivery queries.

    Please be aware that Royal Mail have advised that 48h delivery can take up to 14 days.

    Royal Mail have released the following statement: "In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature." For orders that require a signature, this will be accepted as proof of delivery.

    Delivery to USA: Currently, packages are still leaving for their US destinations as normal, however within the USA delays are expected. Please allow up to 6 weeks for delivery.

    Delivery to Europe: Please note that deliveries to Europe, particularly Italy, France and Spain, are currently experiencing delays owing to local precautionary closures to minimise the spread of the virus.

    Please note: no signatures will be collected for all tracked orders within the UK and internationally. Daniel Sandler Ltd. will deem all orders as delivered according to the relevant postal service or courier company system data.

    Suspended delivery

    Royal Mail have suspended shipments to the following destinations. If you wish to place an order for delivery to one of the destinations below, we will hold your order and process it when delivery becomes available again.

    • Albania
    • Armenia
    • Bermuda
    • Bosnia-Herzegovinia
    • Caribbean Islands
    • Cuba
    • Djibouti
    • Equador
    • French Polynesia
    • Kuwait
    • Lebanon
    • Macedonia
    • Mauritania
    • Moldova
    • Montenegro
    • New Zealand
    • Philippines
    • Samoa
    • South Africa
    • South Korea
    • Taiwan
    • Tunisia
    • Turks and Caicos Islands
    • Venezuela
    • Zimbabwe

     

    SERVICE

    As cases of COVID-19 increase, we want to share details of how we are working to keep our customers and staff safe at this time.

    In our warehouse facility, we are implementing a number of procedures for minimising the spread of the virus, including increased cleaning procedures and preventing visitors to the facility. Staff on site are fully trained in this regard.

    We are monitoring the government updates and will update our procedures as required. We will keep you informed of any changes.

    If you have any questions, please do not hesitate to get in touch: orders@danielsandler.com.